ForeSee Results Public Sector
Online Customer Satisfaction Summit

Thank you for attending! Please select the presentations below to download a copy.

 

The Role of Customer Satisfaction Measurement in the Web Metrics Ecosystem
Eric Peterson, author of Web Analytics Demystified

 

Case Study: National Park Service
Creating a User-Centric Culture with ACSI Web Survey Data
Tim Cash and/or Carl Chitwood, National Parks Service

 

Why Customer Satisfaction Matters in the Public Sector
David Van Amburg, Director, ACSI
Larry Freed, President and CEO, ForeSee Results

 

Advances in Measuring Online Customer Satisfaction, Product Update
Farris Khan, Product Development Director; Errol Hau, ForeSee Results

 

The Art and Science of Engaging Your Constituencies Online: Social Media
Les Benito, Director of Public Websites, Dept. of Defense
Joyce Bounds, Director of VHA Web Communities, Veterans Administration

 

Many Metrics Save the Day: Business.gov Case Study
Susan Fariss, Web Analyst, American Chemical Society

 

Internet Trends that Will Drive the Evolution of E-Gov  
Professor Michael R. Nelson, CCT Georgetown University

 

Complementing Customer Satisfaction Analytics with Usability
Patricia Foster, Assoc. Director of Communications, Howard Hughes Medical Institute
Jennifer Bailey, Usability Services Manager, ForeSee Results